Privacy Policy
luckyi is committed to protecting the personal information of every Filipino player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have over your information.
Our Privacy Commitments
Six principles that define how luckyi handles your personal data — clearly, and without the runaround.
Your Data Stays Secure
luckyi protects all personal and financial data using SSL encryption, access controls, and secure infrastructure. Your information is never stored in plain text and is accessible only to authorised personnel.
No Selling of Personal Data
luckyi does not sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively to operate the luckyi platform and deliver services to you as a registered player.
You Control Your Data
Registered luckyi players have the right to access, correct, and request deletion of their personal data. You can update your account information at any time via your luckyi account settings or by contacting support.
Opt-Out of Marketing
luckyi only sends promotional communications to players who have opted in. You can withdraw your marketing consent at any time by updating your notification preferences in your account or by replying to any email with an unsubscribe request.
Transparent Data Use
This Privacy Policy tells you clearly what data luckyi collects and why. There are no hidden data practices. Every category of personal information we process is described in the sections below with its purpose and legal basis.
Philippine Law Compliance
luckyi processes personal data in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its implementing rules and regulations as administered by the National Privacy Commission (NPC) of the Philippines.
Your Privacy Matters: By registering on luckyi or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the luckyi platform and contact our support team to close your account.
1 Who We Are
luckyi ("luckyi," "we," "us," or "our") operates the online gaming platform accessible at luckyi.ws. luckyi is an online gaming brand serving Filipino players, offering a range of casino games, live dealer experiences, sports betting, bingo, and related entertainment services.
For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), luckyi acts as the personal information controller with respect to the personal data it collects from registered players and platform visitors. luckyi determines the purposes and means of processing personal data in connection with the operation of its platform.
Any questions relating to this Privacy Policy or to luckyi's data practices may be directed to our support team at the contact details provided in Section 14 of this policy.
2 Data We Collect
luckyi collects the following categories of personal data from players and platform visitors. We only collect information that is necessary for the purposes described in this Privacy Policy.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, home address | Account communications, support, transaction notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) | Processing deposits, withdrawals, and payment verification |
| Transaction Data | Deposit history, withdrawal history, wager amounts, game results | Account management, anti-fraud, regulatory compliance |
| Technical Data | IP address, device type, browser, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Pages visited, games played, session duration, click patterns | Platform analytics, personalisation, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
Note: luckyi does not collect sensitive personal information such as race, religion, political opinion, or health data unless specifically required by law or regulatory obligation and with your explicit consent.
3 How We Collect Your Data
3.1 Directly From You
The majority of personal data luckyi holds about you is provided directly by you when you:
- Register a luckyi account and complete your profile.
- Submit KYC verification documents (e.g., Philippine passport, UMID, driver's license, PhilSys National ID).
- Make a deposit or request a withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or InstaPay.
- Contact luckyi customer support via live chat or email.
- Respond to surveys, promotions, or other communications from luckyi.
- Set responsible gaming preferences such as deposit limits or session reminders.
3.2 Automatically
luckyi automatically collects certain technical and usage data as you interact with the platform. This includes data collected through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 (Cookies & Tracking) for more details.
3.3 From Third Parties
luckyi may receive personal data about you from trusted third parties in limited circumstances, including:
- Payment processors and e-wallet providers (e.g., GCash, PayMaya) confirming the status of your transactions.
- Identity verification service providers used to assist with KYC compliance.
- Fraud detection and anti-money laundering screening services.
- Game software providers who supply the games available on the luckyi platform.
4 How We Use Your Data
luckyi uses the personal data it collects for the following purposes:
- Account Management: To create, maintain, and manage your luckyi player account, including processing your registration, verifying your identity, and enabling you to access the platform's features.
- Payment Processing: To process deposits and withdrawals via your chosen payment method, verify payment ownership, and maintain accurate financial records of all transactions on your account.
- Regulatory Compliance: To fulfil luckyi's obligations under applicable Philippine laws, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and responsible gaming standards.
- Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account abuse, unauthorised access, and any other conduct that may harm you, other players, or the integrity of the luckyi platform.
- Customer Support: To respond to your enquiries, resolve disputes, address complaints, and provide assistance with your luckyi account.
- Service Improvement: To analyse usage patterns and player behaviour on the platform in order to improve game offerings, platform performance, and the overall luckyi user experience.
- Responsible Gaming: To monitor gameplay for signs of problem gambling behaviour and to administer the responsible gaming tools available to you on luckyi, including deposit limits, cooling-off periods, and self-exclusion.
- Marketing Communications: To send you promotional offers, bonus notifications, and luckyi news — but only where you have provided your explicit consent to receive such communications.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012, luckyi processes your personal data based on one or more of the following legal grounds:
- Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your luckyi account, process payments, and deliver gaming services.
- Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML obligations, KYC requirements, tax reporting, and regulatory directives from PAGCOR or other competent authorities.
- Legitimate Interests: Processing is necessary for luckyi's legitimate business interests, including fraud detection, platform security, and service improvement, where these interests are not overridden by your rights and interests.
- Consent: For certain processing activities — particularly the sending of direct marketing communications — luckyi relies on your explicit, informed consent. You may withdraw this consent at any time.
6 Data Sharing & Disclosure
luckyi does not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:
6.1 Service Providers
luckyi works with carefully selected third-party service providers who assist us in operating the platform. These include payment processors, KYC verification providers, cloud hosting providers, and customer support software vendors. All service providers are bound by data processing agreements and are prohibited from using your data for any purpose beyond what is necessary to deliver their services to luckyi.
6.2 Regulatory & Legal Authorities
luckyi may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other competent Philippine authorities where required by law, court order, or regulatory directive.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of luckyi's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and your rights with respect to your data will be maintained.
6.4 With Your Consent
luckyi may share your data with other third parties in circumstances not described above, but only with your prior explicit consent.
Important: luckyi will never share your personal financial data — including your GCash number, bank account details, or payment method information — with any third party except as strictly required for payment processing or regulatory compliance purposes.
7 Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device when you visit the luckyi platform. luckyi uses cookies and similar technologies (such as web beacons and session tokens) to operate the platform, recognise returning players, maintain session security, and understand how players use the site.
7.2 Types of Cookies We Use
- Essential Cookies: Required for the luckyi platform to function correctly. These cannot be disabled as they are necessary for features such as luckyi login sessions, account security, and payment processing.
- Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the luckyi platform, helping us identify areas for improvement.
- Preference Cookies: Store your platform preferences (such as language settings and responsible gaming configurations) so they are retained between sessions.
- Marketing Cookies: Used to deliver relevant promotional content to opted-in players. These are only active where you have consented to marketing communications.
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Note that disabling essential cookies will impact your ability to use core luckyi platform features, including account login and payment processing. Disabling analytics or marketing cookies will not affect your ability to play games or manage your account.
8 Data Retention
luckyi retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active Account Data: Retained for the duration of your luckyi account's active status and for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping obligations.
- Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine anti-money laundering legislation.
- KYC Documents: Retained for a minimum of five (5) years from account closure or from the date of the last transaction, whichever is later.
- Marketing Data: Retained until you withdraw your consent to marketing communications, after which it is deleted or anonymised within thirty (30) days.
- Support Communications: Retained for three (3) years from the date of the relevant support interaction.
When personal data is no longer required, luckyi will securely delete or anonymise it in accordance with our internal data disposal procedures.
9 Data Security
luckyi implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the luckyi platform.
- Encrypted storage of sensitive personal and financial data at rest.
- Role-based access controls limiting access to personal data to authorised personnel only.
- Regular security audits and penetration testing of the luckyi platform infrastructure.
- Two-factor authentication (2FA) options available for player accounts.
- Continuous fraud monitoring and anomaly detection systems operating across the platform.
While luckyi takes all reasonable steps to protect your data, no method of electronic transmission or online storage is completely secure. luckyi cannot guarantee absolute security of data transmitted over the internet. You are responsible for maintaining the security of your luckyi login credentials and should contact us immediately if you suspect any unauthorised access to your account.
Security Tip: Never share your luckyi password with anyone. luckyi staff will never ask for your password via chat, email, or any other channel. If you receive such a request, report it to our support team immediately.
10 Your Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by luckyi:
- Right to be Informed: You have the right to be told how your personal data is being collected and processed — which is what this Privacy Policy provides.
- Right of Access: You may request a copy of the personal data luckyi holds about you, along with information on how it is being used.
- Right to Rectification: You may request that luckyi corrects any inaccurate or incomplete personal data held on your account.
- Right to Erasure: In certain circumstances, you may request that luckyi deletes your personal data. Note that this right may be limited where retention is required by law (e.g., AML record-keeping obligations).
- Right to Object: You may object to luckyi's processing of your personal data for direct marketing purposes at any time, with immediate effect.
- Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to Lodge a Complaint: If you believe luckyi has breached its data privacy obligations, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact luckyi's support team using the details provided in Section 14. We will respond to all valid requests within fifteen (15) business days of receipt.
11 Children & Minors
The luckyi platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. luckyi does not knowingly collect personal data from individuals under the age of 21.
If luckyi discovers or has reason to believe that a registered player is under the age of 21, the account will be immediately suspended, all personal data associated with the account will be deleted, and any funds held in the account will be handled in accordance with applicable regulations.
If you are a parent or guardian and believe that a minor may have registered on luckyi, please contact our support team immediately at the details in Section 14 so that we can take prompt action.
12 Third-Party Services & Links
The luckyi platform integrates third-party game software from licensed providers. These providers may collect certain technical data (such as game session identifiers) to operate their games correctly. Such data collection is governed by the respective providers' own privacy policies and is subject to contractual safeguards in luckyi's agreements with those providers.
luckyi's platform does not include links to external third-party websites. However, if you access luckyi through a third-party referral, social media platform, or advertising channel, please note that luckyi is not responsible for the privacy practices of those external platforms. This Privacy Policy applies solely to data collected directly by luckyi through luckyi.ws.
13 Updates to This Privacy Policy
luckyi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, luckyi will notify registered players via email or an on-platform notification prior to the changes taking effect.
The effective date at the top of this page will always reflect the most recent version. Your continued use of the luckyi platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically so you stay informed about how luckyi is protecting your information.
14 Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or to luckyi's handling of your personal data, please reach out to our team:
- Email: [email protected]
- Live Chat: Available 24/7 through the luckyi platform
- Response Time: Within 15 business days for formal data privacy requests
If you are not satisfied with luckyi's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012.
Responsible Gaming: For concerns about your gaming behaviour, account limits, or self-exclusion, please visit our Responsible Gaming page for dedicated tools and support resources.
Your Data. Your Trust. Your Game.
luckyi is built on transparency and trust. Now that you know exactly how we handle your data, explore the platform with confidence — 500+ games, instant GCash deposits, and 24/7 support made for Filipino players.
Strictly for players aged 21 years and above. Please play responsibly.